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frequently asked questions

Where are you located?

Our address is 3304 Browns Mill Road, Johnson City, TN 37604. You’ll find us near Interstate 26 and Walmart. Nearby cities include Bristol, Jonesborough, and Kingsport.

What are your office hours?

Our office hours are 9:00 a.m. to 6:00 p.m., Monday through Friday, and 9:00 a.m. to 5:30 p.m. on Saturday.

Will I need to sign a long-term lease?

No, all of our contracts are month-to-month unless you request otherwise.

What kind of documentation do I need in order to rent a space?

You’ll need to show us a government-issued photo ID (for example: driver’s license, state ID, or passport).

When can I move in?

If there is a self storage unit available that meets your storage needs, you may move in anytime during normal access hours.

How do I make a payment?

You can pay in person, mail a check or money order, or make an online payment on our website. If you’d prefer, you can sign up to have payments automatically charged to your credit card each month, or you can call us to make a credit card payment. We accept checks, money orders, VISA, MasterCard, American Express, Discover, and cash payments.

Does someone need to be in the office to let me through the security gates?

No. You will be given your own security pass code that will allow you to access your unit during unit access hours, which are 6:00 a.m. to 10:00 p.m. daily.

Is there anything I am NOT able to store?

You may not store liquids, explosives, flammable liquids, toxic materials, or perishables. If you have any questions regarding a specific item, please contact us.

How much notice should I give before moving out?

If possible, we would appreciate a 5 day notice. Please leave your lock off of the unit to signal that you have moved out; locked units will continue to pay rent.

Do you have moving supplies for sale?

Yes, we sell all sizes of boxes, tape, locks, and other packing supplies.

Can I store my boat/RV/vehicle?

Yes, contact us to learn about vehicle storage options.

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